Standard Support and Maintenance: FREE
Standard Support is included with every purchase at no additional charge and provides for unlimited technical support by email for 60 days from the time of your initial registration of the product. It also includes free downloads of any or all bug fix updates posted to our web site. If you are having problems installing or registering your software, you can contact Implant Tracking Systems technical support by fax, email, or web form. Installation support covers the actual installation of the product onto one initial computer system. Due to the many complex variables involved in a network support, we provide limited support for networking the product and we recommend that a computer professional work with us to ensure a smooth installation in a network environment.

For Standard Support, we strive to provide a response from a technical support representative by the second business day.

Priority Support and Maintenance: $695 per year
Priority support provides technical assistance after the 60-day free period has expired. In addition to extending email and web support for the period of one year, priority support includes four (4) telephone support hours and priority queuing. In addition, all updates and available fixes for the product, including major upgrades, are FREE during the contract year upon request (shipping and handling fees apply). Once your initial online email, website submission, or fax message has been reviewed, you will be contacted by a technician. The technician will contact you by phone, fax, or email, based on his or her assessment of which method will best expedite your request.

Per Incident Support: $100
For those without priority support and for whom the 60-day free period has expired, per incident support is available. Once your initial online email, web support form, or fax message has been reviewed, you will be contacted by a technician to arrange payment and to begin the support process. The $100 fee includes one (1) telephone support hour and updates and available fixes. It does not include priority queuing or major upgrades. For licensing, replacement unlock codes, or entry of unlock codes or registration keys, the fee is $50 per incident; all other support issues are billed at $100 per incident.